Buyer Beware! Hire Window Treatment Professionals
Spending money is an inevitable part of life. The way we spend our money varies from person to person. Some people may invest more in travel and experiences than having the nicest car and finest accessories. However, when it comes to window treatments in your home, save yourself the headache, and invest in a small, professional business for custom window treatments with certified installers! Just recently, our staff at Ambiance Design– a Hunter Douglas Centurion Gallery Dealer, was able to solve the frustrations of two separate homeowners who learned this lesson the hard way. Read on for both stories.
The Incompetent Installer:
An installer carefully hanging window treatments.
We recently got a call from a man who purchased quality shades through a designer who did not have a Hunter Douglas certified installer lined up. Therefore, he hired his own handyman. The result? The motorized shades were not programmed correctly, the shades were not level, and the consumer’s limits were definitely tested. Luckily, with a quick google search, he found Ambiance Design and contacted us to see if there was anything we could do to help. Owner and head Master Installer, Dan Hawley, went out to the client’s home to take a look.
-Dan, Chris, and Bryan are all Hunter Douglas certified installers and Dan has additionally earned the highest level as a “Master Installer” through training in Colorado.
Dan reprogrammed all of the limits of the Designer Roller Shades and adjusted the skewed cassettes, leveling them with the window frame. Now these stunning Hunter Douglas roller shades look great and are functioning as they should!
The Abandoned Client:
JC Penny has it all – clothes, shoes, appliances, and home décor (including window treatments). Who wouldn’t want to go there for a one stop shopping experience? That was the thought process of this next story in which a homeowner purchased custom Hunter Douglas top-down/bottom-up Duette Honeycomb shades with motorization through JC Penny.
However, after quite some time, she began experiencing some issues with the motors and gave JC Penny a call to have someone come out and take a look. The response? “I am sorry, but we no longer service our treatments,” leaving the consumer abandoned and unsure of what to do next. Luckily, she found Ambiance Design and gave us a call, to which we scheduled our Hunter Douglas certified installer to go take a look.
Our certified installers have awesome company vans to store products, parts, and repair kits to come out to your home for a service call or repair!
–It does not matter to us where you bought your Hunter Douglas treatment; we will gladly make ourselves available to come out on a service call to have your shades, shutters, or blinds repaired for a minimal labor and parts fee
Dan was able to do a hardware/firmware auditing and service the shades to get them working properly once again.
Give us a call to learn about our new Annual PowerView Service Plan available to our clients!
Lessons Learned:
There are two major lessons to be learned from these stories.
- Purchase from a company whose staff are fully trained, certified, and equipped to get the job done correctly.
All of our staff at Ambiance Design are certified through Hunter Douglas be it as a Consultant or Installer. We stay up to date on knowledge based and hands-on training to ensure that we can better serve our clients!
- Avoid Big Box stores when buying custom products, such as custom window treatments.
Face it, big box companies are more interested in making a sale than making a relationship. However, with small, local businesses (like ourselves) client satisfaction is a top priority. We do everything in our power to make our clients feel comfortable throughout the entire process of design consultations through product installations, walking alongside every step of the way. Furthermore, to show our commitment to our product and clients, we also provide LIFE-LONG service FREE of charge and do our best to address and resolve any issue that may come up.
Additional Snap Shot Benefits of Ambiance Design:
Hunter Douglas CENTURION Gallery Dealer
Hunter Douglas CENTURION Gallery Dealer- Exclusive Products
Being at the Centurion level allows us to provide exclusive product lines such as the Origins and Alustra collections in addition to some seasonal promotions.
In the event that you are not satisfied with your window treatments after a period of 21 days, you have the opportunity to make a one-time replacement of your coverings with another Hunter Douglas product of your choice.
Full Service: From Consultation to Installation
Your window treatment project starts and ends with Ambiance Design. Our Design Consultants will meet with you to guide you in the selection and ordering process and then just a few weeks after, they will be professionally installed in your home.
One Stop Shop for Your Other Home Décor Needs
While we specialize in Hunter Douglas treatments, we also do custom drapery and soft treatments, bedding, wallpaper, and light upholstery!
Interior Designer Partnership Program
We love working with local interior designers, and they, in turn love us. Our team supports our valued designers, providing them with some of our knowledge and expertise in the tricky window treatment selection process through educational Designer Lunch and Learns and assisting them directly with their clients. Additionally, there are 3 different options of ways Designers can work with us depending on their needs.
Come Stop In, We’d Love to Help!
As you can see, it clearly pays off to work with professionals. We would be honored to be the small business you choose for your window treatment needs and look forward to having you come through our showroom doors where you are treated like part of our family!