FAQs

AMBIANCE DESIGN GENERAL INFO

Do you only provide Hunter Douglas window treatments?

Yes, when it comes to custom window treatments, we are exclusive to Hunter Douglas.  We do also provide soft treatment draperies, valances, and cornices though.

Aside from window treatments, we also provide wall-coverings, bedding, and upholstery services!  Come check out our showroom and take a look at the many styles, prints, and designs to incorporate in your home!

How is Ambiance Design different than other Hunter Douglas Dealers?

Ambiance Design is a Centurion gallery dealer, which is the highest level you can be with Hunter Douglas.  This means that we offer products that are exclusive to gallery dealers and have special promotions and advantages over other Hunter Douglas dealers.

Aside from that, we also provide soft treatments, wall-coverings, bedding, and upholstery services to help you further with the décor needs in your home.

What is the turn-around time after I place my order?

Product turn arounds are typically 2-5 weeks depending on the product you select.  We track your order for you and reach out to schedule the installation.

Why should I purchase window treatments from Ambiance Design?

Ambiance Design is a Veteran, woman, and family owned business whose mission is to exceed our clients’ expectations by providing excellent customer service while also giving back to the community.  We are with you every step of the way from assisting you in your window treatment selections all the way to the product installations. It is our goal to develop lifelong clients in lasting friendships by providing you with a personable experience coupled with quality products that you just will not receive from big box stores. 

CONSULTATIONS

Can someone come out to measure my windows?

Yes, when you come in for a design consultation, we ask that you bring rough measurements to best guide you in your selections.  Moving forward for an in-home consultation, we will take exact measurements with professional tools that would be used for your product order.

Can someone help me chose colors and fabrics?

Of course!  Our design consultants have an eye for color, style, and texture and can help guide you in your selections, ensuring that the end result will look beautiful with the colors in your surrounding space.  We also provide color consultations as well.

Do you charge for consultations?

Initial Design Consultations held in our showroom are FREE.

In-Home Consultations cost $147 and are about an hour long depending on the size of your project.  View Our Process to learn about what is involved in each of these consultations.

When is it time for an In-Home Consultation?

We recommend scheduling an in-home consultation with one of our consultants if you are in one of two stages.

  1. You already visited our showroom and left with a good understanding and idea of what treatments you would like in your space, and you are ready for the next step of measuring and getting project estimates!
  2. You have absolutely no idea where to begin and you need someone to come out and look at your space in its entirety and give professional advice and window treatment recommendations.

INSTALLATIONS

Do you charge for installations?

Yes, we do.  Please call our office for more details.   267-898-0200

Do you do product installations?

Yes, Ambiance Design has two certified and experienced Hunter Douglas installers.  Professional, precise, and personable, you can feel confident and comfortable with them in your home!

MY PROJECTS

Do you do small projects for just 1-2 windows?

Yes, as long as your address is within a reasonable distance, we do all projects big and small!

PRODUCTS

Do you have motorized window treatments?

Yes!  PowerView motorization is trending with smart technology.  Convenience, simplicity, and style all in the palm of your hand with the pebble remote.  Read our “Feel the Power” blog post for more information on the benefits of motorized treatments.

How long do your window treatments last?

Hunter Douglas window treatments are made in America with quality products and are designed to last a long time!  We have people bringing in their 15-20 year old Hunter Douglas shades for a quick repair, looking and functioning good as new once again.  Hunter Douglas also provides excellent limited lifetime warranties should you experience any product issues AND service calls are Free for life for our valued clients!

What warranties and guarantees are there with your products?

Hunter Douglas offers a Limited Lifetime Guarantee on all of its products, ensuring that you are happy with your treatments for life!  For specifications and additional details, view our Hunter Douglas Lifetime Guarantee page.

REPAIRS

Can I get my shade repaired if I did not purchase my window treatment from you?

As long as it is a Hunter Douglas window treatment, we will be happy to come out to your home to repair your shade.  We do charge for our service calls and repairs if the shade was not purchased from Ambiance Design.

Does Ambiance Design offer repair services?

Yes, we do!  Simply give us a call, explain the trouble that you are experiencing, and we will be out to your home to look at your Hunter Douglas treatments and get them functioning again.

SALES/SPECIALS/DISCOUNTS

Do you offer any Home Builder Discounts?

Yes we do, please see our Home Builder Discount page for more details

Do you offer any specials throughout the year?

Hunter Douglas has 4 seasonal promotions throughout the year to receive rebates on select products.  Give us a call to see what our current promotion is!

Do you provide any discounts to Veterans?

Being that Ambiance Design is a Veteran owned business, with both Dan and Laura Hawley formerly serving in the Air Force, we strive to give back to those who have served as well.  Veteran’s receive 15% off their order.