Product Repairs and Service Calls

Having difficulty with one of your Hunter Douglas window treatments?  While these products are made to last a lifetime with top-quality materials, every now and again you might experience an issue.  Be it a torn cord, broken bracket, or a motorization issue, we would be happy to come out to your home for window treatment repairs or service calls, doing whatever is needed to make your shades like new again!

At Ambiance Design, SERVICE CALLS ARE FREE if you have previously purchased your treatments from us.  We stand by you for life, ensuring that you are always happy with your products.


The Process:

1) Give us a call at 267.898.0200 to explain the issues you are experiencing and to set up a service call or repair.
2) An installer will come out to your home, assess the situation, and if at all possible, fix the issue the same day in your home.
3) In the event your treatment cannot be fixed that same day, our installer will either…

  •      Order the necessary parts and set up a return visit to properly fix your shades
  •      Take down your shades to send back to Hunter Douglas to be fixed

*Of course, you can always choose to drop off your treatment at our showroom for a possible quick fix if an installer is there or to be repaired in a timely manner.  This saves the cost of a service call if you are not a former client!


Cost Break Down:

NEW CLIENTS:

One Trip Service Call = $75.00
Two Trip Service Call = $147.00
Send Back to Hunter Douglas = $147 + additional repair, packing & shipping fees.

FORMER CLIENTS:

FREE Service Calls for Life:
As mentioned above, service calls for our clients are FREE of charge.  In the event that your shade must be sent back to Hunter Douglas, you are only responsible to pay the packing and shipping fee.

Exclusive to Hunter Douglas Products: Our repair services are solely for Hunter Douglas products.  For other window treatment brands, we recommend calling the company you purchased them from.


Take-Down/Re-Hang Services:

In the event that your Hunter Douglas treatments need to be taken down, be it you are painting the walls in your space, looking to give your treatments a deep cleaning, putting in new windows, etc. we would be happy to provide our Take-Down/Re-Hang Services for you!  Unless you feel comfortable doing it yourself, we highly recommend giving us a call to do it for you in a professional way to ensure that your treatments are not damaged in the process.  Just give us a call, and we can schedule a time to come out!